Field Mobility 2013 Report: Field Service Software

The Field Mobililty 2013 Report is out from Field Technologies and it contains some helpful research and analysis for many ares within Field Service. Of note, the data on Field Service Software provides some interesting insights. Here is a sample of some of the survey data:

Do you currently use a service management/automation solution?

  • Yes – 40%
  • No – 60%

The top 5 features/functionality within Field Service Software:

  1. Security
  2. Integration with back-office systems
  3. Mapped to workflow/UI
  4. Ability to configure/customize
  5. Ability to work offiline

28% of companies NOT currently using software plan to invest in the near future. Here is the to 5 areas of functionality they will be seeking:

  1. Dispatch/workorder assignment
  2. Service/workorder management
  3. Basic scheduling
  4. Customer interaction/management
  5. Customer history access/knowledge management

Download the complete guide here.

Leave a comment

1 Comment

  1. Greetings! I know this is kinda off topic but I was wondering if
    you knew where I could get a captcha plugin for my comment form?
    I’m using the same blog platform as yours and I’m having trouble
    finding one? Thanks a lot!

    Reply

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: