Critical Strategies for Mobile Solution Success

In a recent interview, James Mylett, VP and GM of field and business operations at Johnson Controls, shares some lessons learned from a recent rollout of mobile technology. Two very simply yet foundational take-aways are worth mentioning:

  1. Culture Will Eat Strategy for Breakfast – taking a page from Peter Drucker’s book, Mylett insists that culture, how things really get done, what people really believe and what people really value, ultimately impacts whether or not your strategy will stick. If the culture is factored into the strategic planning, then strategy often struggles to gain traction.
  2. Bring in the End Users to Help Define the Process – by taking in feedback from existing field technicians they were able to develop a mobile strategy that the technicians felt would help them perform their jobs better. Employee engagement is critical to success.

You can read the entire interview here.

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