Airline Services Global Leader Deploys Wheelchair, Cabin & Janitorial Applications to 2,000 Users

sierra-data-airline-servicesA global leader in wheelchair, baggage handling and skycap services supporting dozens airports, including many of the top US and international markets. They deliver a wide range of services for the commercial aviation industry and understand as well as anyone the importance of using performance metrics to drive operational efficiencies and customer satisfaction.

The company sought to design a highly customized solution that had to be capable of running 24/7 in airports throughout the world, could handle data integration with any carrier’s flight data, would allow for validation of an agent’s activity and location, and ensure services were being provided within expected SLA guidelines. In addition, the system had to be flexible enough to be modified to meet the unique business requirements of each of the carriers.

Read more about the solution here.

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