What is a “Work Order” really?

We’ve been having this debate here internally for some time now. Customers come to us and ask for some variation of a “work order system”. Invariably, each customer has a different definition. Some are similar, differing only in terms, other a wildly different. A delivery company for example, would consider each package to be a work order. A home builder however, might consider each lot to be a work order. We’ve found that when customers say work order, they could really mean any of the following:

  • Project / Job
  • Cost Code / Task
  • Customer Account
  • Location
  • Inspection
  • Activity
  • Package
  • Incident

Sometimes, as far as a customer is concerned, it ends up being a combination of more than one of these.

So, what do we consider to be a “work order”?

Well . . . all of the above. It’s just a matter of terms. Customers looking for project-based work orders can take advantage of our Time and Asset management modules. Add in Inventory control, Inspections, and Scheduling and you have one of the most complete field management systems available today. But this isn’t the only way to build your work order system using the DATArrive engine. Try combining Delivery, Assets, and Dispatch to build a customer-based asset lending system. Or link Inspections, Dispatch, and Inventory for a warranty service operation.

Our work order services are improving all the time . . . look for a future post on our expanded maintenance system.

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