Q2 Release Notes

The development team has been working at break-neck speed this quarter. Not only have they been delivering product for new customers, they have also been able to add new functionality to the core product. Here is the breakdown:

Labor Recurrence
We’re very excited to introduce recurring labor events. These allow you to define work for your employees based on a defined pattern, such as every three days, every weekday, once a month on the 5th, etc. Currently, the recurring labor details are implemented only on the labor and service dispatch board, but we look forward to expanding to other implementations.

Dispatch Sequencing
We’ve found that in many organizations implementing dispatching want to specifically define the order in which service is to be performed. Our new drag and drop sequencer tool allows a dispatcher to quickly and easily sort an agent’s daily service events. Currently implemented in service and labor dispatching, expect to see this soon for other dispatching environments such as delivery, janitorial, or airline service.

Billing and Invoicing
More and more companies are looking to DATArrive to handle additional accounting needs traditionally performed by enterprise or in-house software. Now, users with the billing add-on to the time and attendance module can define billing codes and track activity (both labor and non-labor) against those codes. Billing invoices can be created that automatically lock down related data to prevent further user edits.

Messaging
Our new messaging system allows users to send and receive  short text messages. When added into a mobile device or combined with a dispatch board, DATArrive messaging becomes an affordable and flexible alternative to SMS or push-t0-talk.

A Change In Strategy Without A Change In Vision

Fast Company has recently started a new series called “The Pivot.” Fittingly, they are kicking off this new video series with some interviews with Eric Ries, the author of the recent book “The Lean Startup,” which focuses in on this critical idea of “pivoting” within a company.

During the course of his entrepreneurial adventures, he realized that some of the most iconic companies of our time–Twitter, YouTube, Groupon–had abruptly changed course before they achieved success. If they hadn’t, Twitter would have stuck with audio podcasting, YouTube would have been a video dating site, and Groupon would have continued organizing political protests (and you likely would have never heard of them). Virtually every startup he could think of had pivoted at one time or another.

What is a pivot? Ries puts it this way: “A change in strategy, without a chance in vision.” Be sure and watch the video here.

Gartner Magic Quadrant: Mobile Application Development

Gartner has recently released their Magic Quadrant for Mobile Application Development Platforms. Within this research a couple of noteworthy items stand out:

  • 61% of surveyed CIOs plan to enhance their mobility capability during the next 3 years
  • 48% believe they will become industry leaders in their industries by fully adopting innovative mobility solutions

As if there was any doubt, mobility is clearly not an optional add-on technology, but a critical piece for most any business to be successful.

A Mobility Solution Designed for the Healthcare Industry

DATArrive-Healthcare

In today’s healthcare industry, medical service providers are under increasing pressure to provide high-quality service with accuracy and efficiency while reducing the time and costs associated with logistics and delivery operations.

Additionally, the level of complexity and attention to detail surrounding clinical labs and medical supply operations, require comprehensive strategies that account for both the detailed requirements associated with asset tracking and broader strategies that shape delivery management.

Sierra Data Systmes delivers an integrated suite of SaaS-based products that support healthcare industry providers with a powerful strategy to reduce wasted energy, streamline daily workflows and improve customer service. By leveraging the DATArrive product, businesses are able to efficiently manage work orders, dispatch workers, track goods, specimens or drivers, while gaining visibility into daily operations.

Learn more.

Airline Services Global Leader Deploys Wheelchair, Cabin & Janitorial Applications to 2,000 Users

sierra-data-airline-servicesA global leader in wheelchair, baggage handling and skycap services supporting dozens airports, including many of the top US and international markets. They deliver a wide range of services for the commercial aviation industry and understand as well as anyone the importance of using performance metrics to drive operational efficiencies and customer satisfaction.

The company sought to design a highly customized solution that had to be capable of running 24/7 in airports throughout the world, could handle data integration with any carrier’s flight data, would allow for validation of an agent’s activity and location, and ensure services were being provided within expected SLA guidelines. In addition, the system had to be flexible enough to be modified to meet the unique business requirements of each of the carriers.

Read more about the solution here.

Special Announcement: www.sierradata.com is Brand New!

sierra-data-website

We are pretty excited about our brand new look at sierradata.com and wanted to share the news with you as well! Our team has been working hard to compile helpful content, up-to-date resources and a cleaner look and feel. In the end, our goal is to make it simple as possible to learn more about Sierra Data Systems, and the DATArrive™ product.

Take some time to learn why Sierra Data Systems is a leading enterprise mobility software company focused on transforming business processes to drive results for field service and logistics operations. Visit sierradata.com and check out:

The Global Mobile Workforce

VDC-Research-mobile-workforceDavid Krebs, VP of Mobile and Wireless at VDC Research, recently hosted a brief presentation covering trends and expectations within the global mobile workforce. Along with the expected growth in mobility, there were a number of crucial trends to note:

  • Mobile Worker Population - the mobile worker population is forecasted to grow an additional 5% by 2014 to 1.2 billion. What is significant about this trend is that means 1/3 of the global workforce would be classified as “mobile”
  • B2B Trends – some of the continued trends with in B2B mobility revolve around the need for real-time decision making, workforce productivity and business intelligence
  • Continued Growth of the “Knowledge Worker” – Krebs notes importance of differentiating between “task/line workers” and “knowledge workers.” Typically, mobility has been primarily focused on the task oriented or line workers which require very linear and simple mobile workflows. While the rising sector of knowledge workers operate in a more dynamic environment, where lookups, cross-validation, and data access are critical. The important statistic here – line workers are expected to decrease by 11.8% while knowledge workers will rise by 19.1% through 2014.

You can watch the entire presentation here.

Mobile is the New Normal

It is no secret that we live in a mobile world. And it the rise of consumer driven mobile apps and devices only feeds the demand for B2B related applications. Mobile is the new normal.

Flurry Analytics has gathered data surrounding the amount of time consumers spend on mobile apps versus web browsers. In their findings they discovered that the average consumer spent more time on mobile apps than on web browsers during June 2011 than during June 2010.

ht: http://gigaom.com/

Detrimental Mistakes for Mobile Deployment

The January edition of Field Technologies Magazine is out, and in it, Sarah Howland highlights one of the most detrimental mistakes made in mobile deployments that result in poor user adoption. A couple of take-aways to ensure success:

  • Get mobile workers input early on: get clarity on their current process, get their input, and clarify the need for the transition
  • Dont’ expect the technology to do the work for you: plan for training, prepare your workforce and take time for input & revision

Be sure and read the entire article here.

Friday Wrap Up: December 16

A weekly wrap up of some relevant news of late, or otherwise interesting articles we think are worthy of passing on to you. So sit back, catch up on some news, and enjoy your Friday.

Getac Releases World’s Smallest, Toughest Tablet - Getac UK has announced the launch of its 7 inch fully rugged tablet, built to be the smallest and most robust Android tablet on the market.

NASA Builds Six-Foot Crossbow to Harpoon Comets – Yes, you read that right. After all, Landing on a comet’s surface is risky business, so engineers at NASA’s Goddard Space Flight Center are working on a harpoon gun that can spear the heart of the comet, collect a sample of subsurface dirt in its tip and reel it back into the hovering craft.

The Growth of Mobile Commerce - According to Forrester, mobile commerce is expected to reach $31 billion by 2016. This represents a compounded annual growth rate of 39 percent from 2011 to 2016.

The Growth of RFID - The global RFID market is expected to reach $1.08 billion by the end 2011. This market is expected to reach $3.9 billion by 2016 at an estimated compound annual growth rate of 29.3 percent.